Outsourcing
8 Ways to Overcome Your Fears of Outsourcing
You have probably heard the stories: Software that does not work. Software that does the wrong thing. Money paid to set up an offshore operation that never produces any software. Can these outsourcing nightmares be avoided?
Of course. The key is how you manage the outsourcing of your software development.
The two biggest fears of outsourcing that I hear from clients are the fear of selecting a bad outsourcing vendor and the fear of not managing their work effectively. Let's assume you pick a great team, perhaps one of the proven Accelerance teams from around the world. Even then you may still have lingering worries about getting your software developed quickly. Here are eight ways you can manage your outsourcing to get reliable results.
(1) Milestone tracking - Your plan for outsourcing should include some estimating and scheduling. The outsourced team should commit to dates for the completion of the milestones. Define your development milestones so they occur frequently and make corrections if they are not being met.
(2) Requirements tracking - Make sure the features you need are being completed properly in each release. You want to make sure your users will be able to gain the maximum benefit from your software. You don't want important details to be lost or forgotten.
(3) Daily monitoring of your outsourcing progress - No news is NOT good news. You need regular communication with your outsourced team. This should occur almost everyday. You should at least have a regular email or a conference call on specific days to make sure things are going well and that unresolved issues are not blocking progress.
(4) Continuous builds - Put a system in place to re-compile and build your software every time a developer checks in a source file. This allows you to detect problems as they occur so they can be fixed quickly and do not lead to a delayed software release.
(5) Test-driven development - You should require your outsourced engineers to perform unit tests of their programming work. Tests should be created first, before the feature is implemented. Writing the test first helps clarify what the software should do. It also builds a set of regression tests that can be performed later to check for basic system functionality.
(6) Integration testing and Quality Assurance - Testing of the individual software modules by the outsourced developers is not enough. You also need to test the entire system to make sure high levels of functionality and quality will be experienced by your users. Comprehensive testing requires automation to check all paths through the user interface. A full QA process also verifies the software behaves well when users make "mistakes."
(7) Collaboration for design and problem resolution - If the engineers are working in your office then you just meet with them to resolve the issue face-to-face. Of course, this is not possible when the engineers are thousands of miles away across one or more oceans. But with the Internet you can get pretty darn close. An email or instant message conversation can often resolve your issues. Using the telephone is also an extremely useful tool and with VOIP software like Skype, Yahoo Messenger or Google Talk the communication cost is zero. The important point is that the tools are available to make long-distance collaboration a reality and they enable extensive use of outsourcing to be practical.
(8) Knowledge management and retention - You provide a specification to the outsourced team. Issues are resolved and clarifications are made. Then the software is delivered and it works well. But what if the outsourced team leaves the picture? Will you be able to pick up the software and make changes efficiently? Yes, if you have gained the knowledge of how the software is written. The technical documentation describing the architecture and workings of your software should be created by you or your outsourced team. You don't need a huge tome no one will read. Simple installation instructions and architectural documents that can facilitate the learning process and enable your US engineers to deploy and support your software are sufficient.
-----
Believe me. You will gain peace of mind and produce great software when you apply these powerful techniques to manage your outsourcing. Use of these techniques will quell your fears and help you bravely take advantage of the benefits of outsourcing in the new global economy.
Steve Mezak is a successful Silicon Valley entrepreneur and international outsourcing expert. Get your copy of his free report now on "The Seven Deadly Dangers of Outsourcing Your Software Development" by visiting http://www.Accelerance.com
Steve Mezak
Similar articles
A Critical Tip To Make An Outsourcing Project Successful
Understanding what you want to accomplish is critical to a successful outsourcing venture. Although there are many who claim to offer offshoring procurement services, the fact remains that only the business contemplating outsourcing can determine the what, who and when of any offshore service project. Read more →Accounts Payable Outsourcing: Things You Need to Check Out
Every individual running a business wants to be free of the burden of paying money which they owe to anyone as soon as possible. Accounts payable literally means the money which a business owes to sellers for products and services which have been bought from them on credit. Read more →Asia Outsourcing - Wrestling the Awaken Dragon
Through my experiences, the resistance from Asia companies and businesses (towards outsourcing) is that they are not convinced that through outsourcing certain functions of their business processes can bring about significant savings in their operating cost. Read more →Bookkeeping Outsourcing to Help You Meet Your Business Needs
Are you fed up due the work overload in your accounting firm? Is that you are looking for help as the tension meter is rising during the tax session? Outsourcing is the best option available for you. Read more →Aphorism
How do you decide which active funds to select?
William Sharpe