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Management

Counseling Interviews for the Marginal Employee

ACTIVE LISTENING: The most frequent cause of failure in therapeutic counseling interviews is the interviewer?s tendency to talk too much. Numerous studies have shown that in counseling interviews the average manager will talk as much as 85 percent of the time. Read more →

Countering the False Notion that Six Sigma is Elitist

Too often, when people think of Six Sigma and black belts they see them as having an elitist connotation. The opinion that Six Sigma is elitist or that black belts are elitist, however, are false. Read more →

CPA Review Classes

Certified Public Accountants (CPAs) are accountants who have passed the Uniform CPA exam under the supervision of the American Institute of Certified Public Accountants (AICPA), and possess state requirements for licensure as a CPA. Read more →

Craftsmanship: the Meaning of Life

"Manage more, supervise less." - Bryce's LawWhen I got into the work force back in the mid-1970's it seemed everyone dressed in a suit and tie, drank black coffee, smoked their brains out, and worked their butts off. Read more →

Create a Positive Work Environment

As a supervisor it is your responsibility to create and maintain a positive work environment. Without this you are setting yourself up for a high turn over rate, lower productivity, and a lot more work for yourself. Read more →

Create a Positive, Productive Work Environment at Your Company and Reap the Benefits

Have you ever experienced a work environment that's very positive? You look forward to being there, in that place, with those people, working on those projects. Read more →

Create Better Decisions: Whose Decision Is It?

As clients meet with me to discuss leadership, inevitably the conversation turns to decision-making. Making decisions is one of the most taxing job responsibilities that leaders have. Read more →

Create Excellence in your Restaurant

Horst Schulze, formerly of the Ritz Carlton hotel chain (and a past speaker at Dine America), was recently quoted in an airline publication on his new venture. Read more →

Create Your Dashboard for Success

Driving down the road our eyes frequently scan the vital instruments on the dashboard that monitor speed, fuel level, coolant temperature, and oil pressure. Read more →

Create Your Methodology Based on a Standard Framework (Part 3)

Deploy the methodologyThis phase is always crucial for obtaining the return on all the resources invested in the process improvement initiative. The last objective of process deployment is that processes are executed in the real world as close as possible to how they have been designed. Read more →

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