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Management

Blame Management for Poor Service

Buried in the publicity of a nasty airline strike was a vivid example of how misdirected management's service improvement efforts can become. To improve service, the airline ordered all attendants to attend three hour "Commitment to Courtesy" classes without pay. Read more →

Board of Directors Should Act like "T Cells" in the Body to Protect Shareholder

?T? cells contribute to the immune defences in two major ways. Some help regulate the complex workings of the immune system, similar to the board of directors setting the direction. Read more →

Boeing, Oracle, EDS, And Other High Profile Companies Have Drawn Great Benefits from Mind Mapping

Mind Mapping, if you are not aware, primarily uses non-linear methods and leans heavily on association and links. These very features of Mind Mapping lend the technique a great deal of power and simplicity, and the resourcefulness of the technique emerges only from the actual application. Read more →

Bolster Credibility with Investors--Avoid These Phrases in Your Business Plan

Remember Papa John's commercial on TV with the slogan "Better Ingredients, Better Pizza"? Well its nothing more than puffery: general, non-provable, inane claims. Read more →

Book Summary: Mind Your Own Business

A maverick is an independent person who will not go along with the other members of a group (Oxford ESL Dictionary). This book provides priceless stories and insights from a maverick of the business world; an exemplary business leader who prefers not to follow orthodox beliefs in business, nor be eaten by the hyped up ideas of the present. Read more →

Boost Company Growth ? Hire the Right People

There is an unhealthy trend churning in the workplace, to fill open positions with any warm body,even when statistics have shown that no hire is better than a bad hire. Read more →

Boost Employee Productivity Without Increasing Salaries - Proven, Yet Little Used Strategies

The Situation - Career Prospects And Expectations?Destiny is not a matter of chance but of choice. Not something to wish for, but to attain? - Williams Jennings Bryan1. Read more →

Boost Your Leadership Skills By Disciplining Yourself In The Way Of The Question Mark

I'm often asked to come in to organizations and give a motivational speech to their employees. I reply that I'm not a motivational speaker. Never have been. Read more →

Boost Your Leadership Skills Simply By Answering The Question, "What Does Our Organization Really...

The difference between leaders is ears. Good leaders not only ask good questions, but they actually listen to the answers.Ask people in your organization: "What does our organization REALLY reward? Read more →

Boosting Employee Morale Increases Productivity

The question asked by executives and managers ? ?How can I motivate my employees?? ? is sometimes difficult to answer. Since each employee is motivated by a variety of difficult incentives, you need to find out what is of value for each person. Read more →

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