Management
As a Manager are You Acting on all Complaints and Taking Them at Face Value?
One very unfortunate thing that new managers do is that they act on all complaints taking them at face value. But did you know that 85% of all complaints to our nation's regulatory bodies in the US Government are fake, fraudulent or embellished? Recent GAO study the government did confirms this. Most complaints are really BS.
As a manager are you acting on all complaints and taking them at face value and assuming that they are correct without consideration for the party being accused? This is something that Donald Trump would never do in his reality TV series; The Apprentice.
So many times a manager will make a new policy because someone complained and they feel that this is how to prevent these complaints from happening in the future and they indeed add more regulations or rules to the operation of the business in order to prevent anything like this from happening again. The only problem with this is nothing happened in the first place and therefore it only stifles the business from its productivity.
Without good productivity no business can turn a profit and as a manager you should know that simplification is indeed the best policy when designing protocols or procedures for the operation of a company. As a manager you must be careful not to condemn the accused with only one side of the story. You must also consider the implication of every rule you put into place and the potential unintended consequences of those rules. Please consider this in 2006.
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Lance Winslow
Tags: Manager, acting on all complaints, taking them at face valueSimilar articles
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