Customer-Service
Identify, Acquire, and Retain Customers with a CRM
Customer Relationship Management CRM is a way to identify, acquire, and retain customers, a business' greatest asset. Research has shown that companies that create satisfied, loyal customers have more repeat business, lower customer-acquisition costs, and stronger brand value? Read more →If Everyone Thinks They Give Good Service, Why Do We As Customers Think It's Poor!
First of all let's look at what customer service is all about.If you go into a shop and talk to anyone who works there you expect to be treated with respect, not sold to and to have en enjoyable experience. Read more →If He Walks Like A Quack, Talks Like A Quack, & Acts Like A Quack, He?s A Quack!
One of the problems we have when we interact with professionals, whether they?re architects, doctors, lawyers, or accountants, is the fact that we never quite know enough to know when THEY don? Read more →If Life Gives You Lemons, Pay for Them When You Can
Okay, I wasn?t really buying lemons. I had just finished a round of golf and had stopped off at a produce stand for some fresh fruit and veggies to take home. Read more →If Not This Time - Perhaps Later
Ever worked hard on a proposal and not been awarded the contract? When it happens to me, I say ?Thank you?. My follow-up notes read like this:?Thank you for the opportunity to get to know you better and offer my services to you. Read more →If the Shoe Fits - The Soul of Customer Service
My Aunt Virginia worked selling shoes in a downtown department store. I remember listening to adult conversation, while I played. She talked about other clerks not caring for anything other than the sale and the resulting commission. Read more →If There Are No Customers, There Are No Jobs!
I recently started my VA business, so I dropped in to my local Office Supply store (one of the big chains) to pick up what I expected to be approximately $1,000. Read more →If We Implement Them All, You Have Not Succeeded
Singapore is a small country, always looking for new ways to expand, grow and succeed. That requires a constant stream of creative policies and innovative, fresh ideas. Read more →If You Never Do Customer Service Training, Do This
What's the problem with customer service? Everywhere you look, customer-facing employees are surly and undertrained. It's not even their fault, half the time: they're underpaid and unsupervised, more often than not. Read more →Importance of Good Customer Support in Online Computer Peripherals Shops
Looking for hi-fi computer peripherals? Finding it tough to decide on the product you need to purchase? Not sure about the models that are available? Not sure about the configuration that would best suit your need? Read more →← Previous Next →
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Aphorism
He replied, "Compound interest."
Albert Einstein