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Customer-Service

How to Walk the Floor and Talk to Customers

This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision. Read more →

How to Win the Hearts of Your Customers and Friends

Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. Read more →

How to Write a Complaint Letter That Gets the Result You Want

Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Read more →

How Well Do You Know Them?

It is often said that it is not who you know that matters, it is who knows you. Well I would like to extend this statement by saying that it is not only who you know and who knows you, but how well do you know them and they you? Read more →

How-to Triple Your Tourism Referrals and Sales Without Spending Extra Money

Can you Imagine?Wouldn't it be nice to have your annual marketing costs go down while sales increase every year? This is what will happen when your guides and staff are enrolled in helping you promote your travel operation, lodge or destination. Read more →

I AM My Supervisor!

There is a scene in the very interesting movie, ?Crash,? where a character played by Matt Dillon demands to speak to someone?s supervisor.Having some good personal reasons to resist this demand, the person he? Read more →

I Beg Your Pardon

The woman tapped her foot as she waited for assistance. The young man continued his personal conversation on the phone. The woman cleared her throat. Read more →

I Won't Tell My Lawyer but I Will Tell You

A general counsel of a large international consulting firm told us about his experience talking to an interviewer who had called to discuss his satisfaction level with his outside law firm. Read more →

I'm Sorry, Have I Offended You?

Most of us are conflict averse, and for a good reason. It isn?t much fun being in a fight with someone, getting physically or emotionally bruised.So, we avoid confrontations, but we tend to overdo it. Read more →

Identify Your "Silent" Customer Service Message

With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing. Read more →

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