Customer-Service
How to Respond to Impossible Requests and Amazing Ideas
Here's what to do if someone makes an amazing request.1) Just agree. If someone offers a suggestion, comment, or complaint, say, "Thank you. I'll note that and tell my boss. Read more →How to Restore Customer Satisfaction after Customer Service Failure
A customer service failure, simply defined, is customer service performance that fails to meet an individual?s expectations. Typically, when a service failure occurs, a customer will expect to be compensated for the inconvenience in the form of any combination of refunds, credits, discounts or apologies. Read more →How to Retain Your Customers the Dish Network Way
Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. Read more →How to Say Sorry and Really Make an Impression
Remember that the majority of customers who have a complaint resolved to their satisfaction are more loyal after the event than they ever were before the problem arose. Read more →How To Spark An Endless Cycle Of Growth
The average U.S. company loses approximately fifty percent of its customers within five years of its inception. Because of the Internet businesses today have to play by new rules. Read more →How to Succeed in Business Without Compromising Your Integrity
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society. Read more →How to Transform Your Voicemail into an Effective Medium of Communication
?Hi this is Randy. Leave me a message after the beep and I?ll get back to you as soon as possible. Thanks and have a great day.?Garbage.This is an example of a typical outgoing message that makes callers feel like they really are talking to a machine. Read more →How to Turn Customer Complaints Into Gold
Did you know that marketing isn't only about getting your clients or customers? It's also about KEEPING them, and keeping them happy. That's a big key to growing your business, because not only will those customers themselves keep coming back to you for more, but they'll send their friends and colleagues as well. Read more →How To Turn Customer Complaints Into Sales
In business there is one certainty: Problems will occur. Products and services will not always perform as they should. People will be disappointed. Employees will make value judgments that won? Read more →How To Use Your Current Customers
Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. He was actually losing a couple of dollar on every sale! Read more →← Previous Next →
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Aphorism
"This Time It's Different" are among the most costly four words in market history (March 1994)
John Templeton