Customer-Service
How to Make Your Business Thrive in the 21st Century
The following story is related to my particular business field, but you will see how it relates to all businesses. After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. Read more →How to Manage Customer Expectations
Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other ? Read more →How to Manifest All the Clients You Need
I?m known in the marketplace as someone who takes a no-nonsense, no-excuses approach to marketing and getting clients, meaning, I do what it takes, and create systems for everything so that I? Read more →How to Offer Delightful Customer Service Part 2- Listen
The display on the driver information center of my new car indicated the need for air in my right front tire. However, the petrol station which I generally frequent offers an air hose with no air pressure gauge attached. Read more →How to Offer Delightful Customer Service Part-1: Relate
Our arrival was just over twelve hours late. With a wind chill well into double digits below zero and the snow falling so heavily the windshield wipers could barely keep the windshield clear. Read more →How to Overcome the Fear of Making a Phone-Call
We spend almost every waking moment on the phone. We're on the phone in the car and in the grocery store, sitting in meetings and standing in line, at ball games and concerts. Read more →How To Properly Use Greeting Cards To Increase Your Business
To do well in business, a business owner must show his customers that he cares. And just like in the personal world outside of business, we show that we care with gestures as simple as greeting cards. Read more →How to Provide Exceptional Solutions (Not Just Service) to Your Clients
In 2003, I moved to Little Rock, AR, and I was amazed with how helpful my new property manager was. If you haven't moved recently, you may have forgotten all the joy associated with having to arrange to shut off your utilities, phone, cable, etc. Read more →How to Provide Instant Customer Service
Customer service is an essential component of any business. Clearly, if you work alone your business thrives on good customer service. But what if you run much of your business online? Read more →How to Respond to Customer Complaints
If you are in business, you will eventually offend a customer, or at least fail to meet the customer's expectations. Now that the damage is done, what is the most effective way to deal with the complaint and keep the customer? Read more →← Previous Next →
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Aphorism
I choose a few stocks myself. But I do it strictly for entertainment.
Merton Miller