Customer-Service
How to Get Customers
A satisfied customer brings ten more. This old law of business is often forgotten by business people to earn some quick buck. Many companies still believe in the policy of ? Read more →How To Get More Customers Just By Knowing Their Name
In this article you will learn the importance of knowing your customers name and the positive impact that it has when conducting business.Whether you greet your customers personally or on the phone it's always a good idea to know them by their name. Read more →How To Get More Customers Just By Knowing Their Voice
How to get more customers just by knowing their voice"Do you know your customers voice??In this article you will learn the importance of knowing your customers voice and the positive impact that it has when conducting business. Read more →How To Get The Best Out Of Your Phone
When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service ? or the negative effect it could also have! Read more →How to Get Your Customers Saying "Wow"
Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is ?Wow!? How do you feel? Excited; satisfied; fulfilled ? Read more →How to Give Customers What They Want and Keep Them Coming Back For More!
A key characteristic of a successful business is its ability to give clients what they need in a way that keeps them coming back for more. The concept seems easy enough, but how does one actually go about doing it? Read more →How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? Read more →How to Handle Irate Customers
Customer service would be one of the most difficult positions in a company mainly because the majority of people miss the point of it. You see the definition of customer service is servicing customers. Read more →How To Hire Better Call Center Agents - Every Time!
Reduce Turnover ? Raise Productivity ? Lower AbsenteeismA typical Call Center employs 3 Different Types of Call Center Agents:1. Top Performing Agents - ? Read more →How to Improve your Customer Relations with a Promise
Have you ever been promised something only to be disappointed later on?How did you feel about it?Today I will show you how you can "Under Promise" something for your customers and yet "Over Deliver" leaving your customer singing your praises to all of their friends, family and colleagues. Read more →← Previous Next →
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Aphorism
If you take money out of your left pocket and put it in your right pocket, you're no richer.
Merton Miller