Customer-Service
9 WOW Ways to WOW Customers
This week is National Customer Service Week. As we celebrate the people who pay our bills, I want to give a few low-cost and no-cost ideas to WOW Customers so that they come back again and again and tell everyone they know. Read more →A Customer Culture is Built on a Service Ethic
"Rank is an appointed position. Authority is an earned condition. Rank is decreed from above. Authority is conferred from below. Authority vanishes the moment those who bestow it stop believing, respecting, or trusting their appointed boss, though they may defer out of fear. Read more →A Different Approach to Sending Holiday Cards to Your Customers
Want to be startled? Don't send a holiday card to one of your clients, but ask him, a week after New Year's, "Did you get my holiday card?""Why, sure," your client will say. Read more →A Gentle Answer Turns Away Wrath
As many of you who know me will know I like to keep things simple rather than overcomplicate or dither on irrelevencies. I attended a session on customer service the other week, now, a lot of it was good common sense, the usual stuff be polite etc. Read more →A Guide For Customer Service Training Tools
Let?s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don?t have great customer service skills, it doesn? Read more →A Little Something Extra For Your Clients
As a writer, editor, web designer, forum maven, etc. [boy, I sound multi-talented!] I try to give my clients a/k/a customers a little something extra whenever or wherever possible. Read more →A New Spin on Mystery Shopping
Have you been using mystery shoppers or web or phone surveys looking for something new? Do you need more data points? Look no further than your email database of customers. Read more →A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on dealing with customer complaints.Instead of dealing with them and attempting to satisfy the customer we should create a process that makes complaining so difficult then when customers complain they get such a huge negative experience and never receive any satisfaction. Read more →A Relationship Recovery Program: A Proactive Approach to Handling Customer Complaints
Every organization has its share of complaints and, while every company would prefer not to have them, complaints do play an important part in the organization? Read more →A Tale Of Two Restaurants
Charles Dickens began his book with the famous phrase, ?It was the best of times and the worst of times.?This applies to restaurants and to a lot of businesses, for that matter. Read more →← Previous Next →
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Aphorism
Stocks are simple. All you do is buy shares in a great business for less than the business is intrinsically worth, with managers of highest integrity and ability. Then you own those shares forever.
Warren Buffett