Customer-Service
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business. Read more →How to Build a Customer Focused Business
You can have the best products, the plushest offices, the best location, but unless you are a ?customer focused? business, all of this counts for nothing, you will never really hit the heights you deserve. Read more →How To Build a Profitable Business
It?s never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and do something every month. Read more →How to Build Customer Relationships
Building a lasting relationship with your customers is a vital marketing strategy in ensuring the existence of your business. Making your customers unhappy even once can impact their likelihood of ever revisiting. Read more →How To Build Good Customer Relationships
What?s the one thing starting now that you could start doing, stop doing, or change that would have a dramatic impact on your client relationships? Read more →How to Build Repeat Business, Testimonials and Referrals
How Do You Score with your Clients?Your clients will verbally and silently let you know how you are performing. Do they routinely give you repeat business, testimonials, and referrals to others? Read more →How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's. Read more →How to Calm Cranky Customers Without Blowing Your Stack
There isn't a day that goes by that I don't hear another small business owners complaining about some of the customers they have to do business with. Some of them REALLY are legitimate complaints, but after listening to 100's of different complaints, I have found the root of most of them is a lack of understanding. Read more →How to Communicate Confidence When making Collection Calls for your Business
It is essential to communicate confidence when you are speaking to past due customers or debtors. You must stay in control of the call and the only way to do this is by being confident and prepared. Read more →How To Communicate Effectively With A Dissatisfied Customer
Handling any sort of conflict requires you to draw on all your resources. In particularly your communication skills. The reality is that we all have many communication skills but don? Read more →← Previous Next →
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Aphorism
If you take money out of your left pocket and put it in your right pocket, you're no richer.
Merton Miller