Customer-Service
How I Can Tell When You Are Not Serious About Customer Service
Is your Company or Corporation really serious about customer service? If you are and just kidding yourself do not expect the customer to develop schizophrenia like you and simply not notice the reality of the situation. Read more →How Important are Your Customers?
Most businesses invest in marketing and advertising each month but overlook another vital investment that they are already making. That investment is their employees. Read more →How Memorable Is Your Company?
Lots of companies claim to understand the importance of creating a memorable customer experience, but few of them actually put that knowledge to use. Today, let? Read more →How My Bank Tried To Keep Me As A Customer
In short, my bank made bit of a mess of opening a new business account for me. And I waited for about 6 weeks before I eventually received a paying in book and cheque book. Read more →How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances because they didn?t ?train? their customers in the beginning.It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer. Read more →How To Ask For Client & Customer Referrals- (& How To Overcome Referral Objections)
A big question I am asked each month from professionals I work with interested in increasing their client and customer referrals(realtors, financial advisors, attorneys, CPAs, bankers, etc. Read more →How to Be a Customer-Focused Company
It pays to please customers, because they will choose them over competitors even if they have to pay more to obtain their products or services. The following statistics show that companies can charge more for excellent service:1. Read more →How to Be Customer Unfriendly
One of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu system for reservations, removed the 24-hour fast-access option for frequent flyers, set up the menu so it changes at various times of the day, and put long recorded messages on the system to ? Read more →How to Beat Automated Phone Systems
Many companies save money at the expense of the consumer. For example, when you phone a business, most likely you'll encounter an automated answering system. Read more →How To Beat Those Automatic Telephone Answering Systems
Surely one of the biggest bugbears of the modern age are those automated telephone answering systems that try to answer your telephone calls, but rarely actually do. Read more →← Previous Next →
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133
Aphorism
Buy right and hold tight.
John Bogle