Customer-Service
Hospital Call Centers
In hospital call centers, doctors and other medical staff take calls from patients and assess the harshness of their symptoms and guide them accordingly. Read more →Hospitality, Not Service
I find myself dining more and more often in fast-casual restaurants instead of ones that offers full service (and I use that term loosely). Why? In addition to being more in control of the timing of my experience, I find the level of hospitality in many fast-casual chains equal to or better than many of the casual full-service restaurants - for less money. Read more →Hosted CRM: What is it?
When hosted CRM was first introduced, concerns were voiced about its drawbacks: the lack of customization, integration with other applications, support, third party storage, control over data control and the performance of service reps - not to mention the all-important security issue. Read more →Hot Buttered Customer Service
"Sixteen squirts."I didn't know what my wife was talking about. I was busy counting out money for my popcorn at the AMC refreshment stand. "He put sixteen squirts of butter in your popcorn," she answered my confused expression. Read more →How Would You Handle This Customer Service Issue?
I was reading in the Winnipeg Free Press (my local paper) about a woman who was a passenger in a Unicity taxi cab. The woman had pre-paid her fare to the tune of $25. Read more →How a Live Answering Service will do Wonders for Your Website
Running a home business can be one of the most rewarding experiences of ones life. In my case, doing so has allowed me to be my own boss, spend more time with my family, and gain real financial independence. Read more →How a Simple Physics Experiment Made Me Think About Business in a Completely Different Way
When you were a kid, did you do physics experiments?I did. Even now, I can still remember how thrilled I was to see how stuff worked. But you know how it is: when you grow up, you seem to lose interest in such "childish games". Read more →How a Telephone Answering Service Can Help Your Business
Receiving phone calls is a part of business. As a business owner you should know this; however, do you know that those phone calls could be having a negative impact on your business? Read more →How Acknowledging Your Customers Can Get You More Customers
How many times have you recommended a service or a product to a friend, colleague or family member?If you are like me then it would have been Once, twice, or three, times. Read more →How An Answering Service Is Affected By The Internet And Technology
The advent of the Internet instead of becoming the death of answering services as many in the industry feared, as had the opposite impact. The Internet has allowed and enabled many more persons to work from home or to become telecommuters operating between home and the office. Read more →← Previous Next →
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Aphorism
"This Time It's Different" are among the most costly four words in market history (March 1994)
John Templeton