Customer-Service
Guest Service
My very first serious hotel job was as a ?Guest Service Agent? at a huge convention hotel right on Disneyworld property. While not a Disney Resort, I still had to go to a half day Disney training seminar where I learned the names of the Seven Dwarfs. Read more →Gunfight at The Not-OK Corral
There is a great scene in the movie, ?Tombstone,? when the Earp brothers with Doc Holliday are facing the outlaws.Fingers on triggers, eyes riveted, one of the bad guys twitches, and the next thing you hear is an Earp boy lamenting, ? Read more →Handling Angry Clients
What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person. Read more →Handling Customer Complaints
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Read more →Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most important assets. Unfortunately there are days when not all customers want to be friendly or pleasant. Read more →Handling Telephone Abuse
Customer service as its affectionately known revolves around the telephone. You have to be very particular when delivering customer service over the phone. Read more →Handling The Customer from Hell : How Can You Turn the Tide In Your Favor?
Almost anyone who has worked with the public has a horror story to tell about a difficult customer. I'm talking about a particular type here: the usually loud, upset, sometimes aggressive or intimidating ones. Read more →Hanging Onto Your Customers
What is a customer worth to your business? No matter what figure you come up with, the actual answer is that they are invaluable. Any customer or clients that you have, you should provide the best service to them so that they keep coming back - bringing their friends with them. Read more →Have You Hugged a Customer Today?
It all started a couple of weeks ago when a friend asked me if I could scan and print some of her slides. No problem, I said.Boy, was I mistaken....As it turns out, I seldom use my scanner for slides. Read more →Have You Learned to Savor the Victory
Making a living usually means generating an income, closing a sale or turning in a profit.But living a full life also means creating goodwill, opening possibilities and making contributions to others. Read more →← Previous Next →
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133
Aphorism
You only have to do a very few things right in your life so long as you don't do too many things wrong.
Warren Buffett