Customer-Service
Get Out of the Ivory Tower
Popeye?s Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They promote understanding between the people in head office and those in the restaurants with a range of vigorous and innovative programs. Read more →Get Rid of Your Customers - Treat Them Like Family
After a careful marketing strategy, your customers are finally pursuing you. They want your goods, they want your services ? but how do you know you have a marriage and not just a bad blind date? Read more →Get The Customers Hooked on Your Product or Service
People want experts: toot your horn and hook them on what you have to say.Experts will give advice freely but will not give away the farm in the process. Read more →Get to Know Your Customer Laws - Getting In The Way Of Customer Service
Most professions now have; Know your customer laws, but are these laws adversely affecting customer service? Are your customer laws causing professionals to ask too many questions of the customer that the customer wishes to keep private? Read more →Get Yourself Spring-Loaded
An e-mail arrived with a fragmentary phrase that absolutely caught my attention. The writer referred to many upset customers being 'spring-loaded in the pissed-off position'. Read more →Getting Back to Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind ? purchase velvet covered coloring panels called fuzzy boards. Read more →Getting Indecisive Prospects to Become Paying Clients
Imagine you?ve worked hard to market your services; you?ve attracted a prospective client, set up a ?sales conversation? and gone through the whole sales process. Read more →Getting it Together: Integrating Customer Focus, Involvement, and Horizontal Management
If we don't change our direction we are likely to end up where we're headed.In today's "Nanosecond" culture, successful organizations are doing what was once considered impossible. Read more →Gift a Basket with Toll Free Numbers
Gift baskets come in a wide range of styles, packaging and content. There is a gift basket for every occasion ? birthdays, weddings, ceremonies, anniversaries, Valentine? Read more →Gift Cards Under The Gun, is Retail the Next Target?
The Federal Trade Commission is concerned that many companies offering Gift Cards are not disclosing all the terms and fees. The SEC is questioning which quarter the gift card revenue is put into? Read more →← Previous Next →
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Aphorism
Buy right and hold tight.
John Bogle