Customer-Service
7 Simple Steps to Help You Resolve Complaints and Delight Your Customers
I?ve recently been working with a small business close to where I live. It?s an accountancy practice. It?s a great little business. Super people, working very hard and really trying hard for their customers. Read more →7 Things You Should Never Say to a Potential Customer
Don?t scare away your customers by saying the wrong thingsCustomers expect a certain kind of behaviour from companies and if we want to stay in business, it is our job as service providers or manufacturers to stand up to those expectations. Read more →8 Critical Steps to Establish a Customer Service Culture
?Every company?s greatest assets are its customers, because without customers there is no company,? --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. Read more →8 Tips to Build Trust Between You and the Customer
Those who are in the business, it might be a profession, a manufacturing industry or a service industry, building trust is the utmost factor.If your consumer doesn? Read more →8 Ways to Get Close to Your Customers
Want to add more value to your customers? Be sure you know what to add!Here are eight proven ways to get close to your customers and find out what they value, what they care about, what they really want:1. Read more →800 Number Directory Helps Take Care Of A Baby
As a new mother, you are not told how difficult it is going to be for the first six weeks. Everyone tells you how wonderful it will be, that you won't get much sleep in the beginning, and that it will be very difficult, but no one says to you that the first six weeks will be horrible, and then all of a sudden it will get easier. Read more →800 Numbers Bring Leads - If It Doesn't Cost Anything - They'll Call
How do I find you, how do I find out where you are, and how fast can I talk to you? These questions are ones we all wish a consumer would ask and then pursue aggressively to find our business. Read more →9 Steps for Coaching Call Center Agents
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here?s a 9-step plan for effectively coaching call center agent phone calls: 1. Read more →9 Tips for Making Callers Feel Taken Care Of
Here are 9 super-simple tips for making callers feel taken care of over the phone... Consider holding a 5-minute training session with your staff and share these 9 tips for making sure callers feel taken care of. Read more →9 Tips On Handling Complaints
Let's be honest. Complaints are a reality of business. Every company, no matter how great, responsive, or caring, receives some number of complaints - email, phone calls, letters, blog posts, etc. Read more →← Previous Next →
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Aphorism
The hardest thing in the world to understand is the income tax.
Albert Einstein