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Customer-Service

From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer

It?s a salesperson?s worst nightmare- the phone call that comes in from a disgruntled customer. Not only does it create extra work for you, but it cuts into your valuable selling time. Read more →

From Mundane to Magical: A Look at Customer Service

If you have flown lately, you have probably lost faith in the airline industry. I know I have. Late flights, lost or damaged luggage, and the attitudes of the staff, though much improved over years past, is still suffering. Read more →

From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service

Whether in a restaurant, a retail establishment, or the local post office, we have all experienced a decline in customer service. Rarely do smiling, happy employees interact with us anymore. Read more →

Frontline Success

All too often, businesses impose strict guidelines as to how customer service focused employees should correspond with their client base. First and foremost, the majority of companies, no matter in what industry, stress how important it is to respect and develop strong relationships with their customers. Read more →

Fun Email Quiz

Are you creating a positive, professional impression when you email your co-workers and customers? Or, is Miss Manners shrieking in horror every time you hit the send button? Read more →

Future Sales are Hiding in Service

At the Repair and Service Center of a well-known technology company, customers are invited to examine and try the latest computers while waiting to collect their current systems. Read more →

Generate Word of Mouth in Six Steps

Let me ask you a simple question - do you want your customers to say positive things about your business to other people? I bet you do, because as we all know "word of mouth" is one of the most effective and low cost ways to find new customers. Read more →

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support

Despite rumors to the contrary, the Web is not dead. More people are using it, they have faster bandwidth, and in many cases Net-time is taking over TV- time. Read more →

Get More Customers by Saving Them Time

Personal finance columnist Scott Burns says that one way to find good investment choices is to watch your own spending patterns. After analyzing his own spending, he realized that he had shifted his business to companies that respected his time. Read more →

Get Out of the Ivory Tower

Popeye?s Chicken & Biscuits is a popular chain of more than 1,300 restaurants in 20 countries. They promote understanding between the people in head office and those in the restaurants with a range of vigorous and innovative programs. Read more →

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