Customer-Service
Everyone talks in code!
How often have you left a meeting with a customer or your boss telling yourself he likes my ideas. Only to find later that you didn?t get the sale or your boss has told everyone that you are crazy. Read more →Extranets for Architects
Traditionally, architects are a conservative bunch who fiercely guards "company secrets." As a result, the idea of using an extranet to share documents and collaborate with others has been totally alien. Read more →Failures In Customer Service Will Mean The Death Of Your Business
All businesses do marketing and advertising to bring in new customers. But if they are really on the ball they give Excellent Customer Service and allow all those new customers a reason and an incentive to come back and buy more and to tell all their friends and associates to do the same. Read more →Faith And The No List Virus
The No List Virus is spreading rapidly at retail store check out counters across the country. Common responses to customer questions by store clerks are a follow:1. Read more →Fans, Not Customers
I?ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I?ve ever seen since I was 12 lay under a sheet of glass on my coffee table. Read more →Feedback is the Breakfast of Champions
Do you encourage customer feedback with hotlines, focus groups and in-depth customer surveys?One car manufacturer was exposed for systematically hiding customer complaints over a period of thirty years. Read more →Feedback: Listening to What You Don't Want to Hear
1. First, accept the fact that you are not perfect and that nobody else is perfect, either. This seems self-evident, but a surprising number of people expect themselves to get everything right the first time, often without instruction. Read more →Find and Do Your Own Thing
In quality manufacturing, speed requires standardization. No wonder Six Sigma, Zero Defects and ISO Certification receive so much time and attention.But in quality service, doing something unusual or eccentric can create a powerful impact. Read more →Find Out Where Your Firm Stands in Today's Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out Where Your Firm Stands in Today?s Customer Touchpoint Management (CTM) Revolution by Taking the CTM Quiz(San Rafael, CA) What could be more important than improving sales and your customer relationships? Read more →Find the Ideal Vending Location - Hire a Vending Locator
Vending Locator Service - OverviewMost vending locator services promise you to provide the best and top quality vending location services. In such a situation when all services sound good, choosing a perfect vending locator service provider gets most tedious. Read more →← Previous Next →
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Aphorism
Reporters would say, you mean they gave you guys a Nobel Prize for something as obvious as that [Modigliani & Miller theorem of corporate valuation]? And I’d add, Yes, but remember, we proved it rigorously.
Merton Miller