Customer-Service
Effective Customer Communication
Organizations are open dynamic systems for transforming resource inputs into saleable outputs (goods & services). They are created to provide useful products and services that satisfy the needs of customers and provide value to stakeholders. Read more →Effective Listening Skills
Knowing customer wants and needs is a key part of providing a useful and successful business. Having effective listening skills is essential because if you aren? Read more →Effective Ways to Handle Complaints and Keep Customers Happy
Our DSL service was supposed to be up and running a couple of days after we moved into our new house. Three weeks later, I was still trying to figure out what had gone wrong. Read more →Email - The New and Effective Customer Service Solution
Do you remember the days when the only way to communicate with someone was either in person or on the phone? It actually does not seem that long ago does it? Read more →Email Marketing Manners 101: Clearing Your Inbox By Forwarding Email Messages To Someone Else
This week I received an email message entitled to Stephen. Since my name isn?t Stephen, and I am not even a guy, it got my attention. Seems that a well-meaning customer service rep at a company I deal with decided that the way to answer my help request was to pawn me off on someone else. Read more →Email or Snail Mail, Which Does Your Customer Prefer?
Give your customers a choice in how you correspond with them. Although email has received a lot of bad press, there?s still no better or cheaper way to communicate. Read more →Empowering Customer Service Vital
It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay. Read more →Enhancing Customer Shopping Experience
Today when so many shopping malls, supermarkets and hypermarkets are opening up, each one is competing hard for the customers' money. There are more choices available for consumers than ever before. Read more →Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Read more →Everybody Sells the Same Thing I Do - or Do They?
Years ago, I took over as a manager of a restaurant in a major city. As expected, we had a good sized lunch rush every day, but the place never seemed to be filled. Read more →← Previous Next →
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Aphorism
Albert Einstein was once asked, "What is the most powerful force in the universe?"
Albert Einstein