Customer-Service
Don't Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes."Into every professional practice falls a little rain, or better said. Read more →Don't Worry, Bad Service Isn't Going Out of Style
When you?re a customer service consultant and coach, it?s just one of the standard nightmares you have.Suddenly, every company in the world gets the message and they all start monitoring, measuring and managing their customer service efforts. Read more →Don?t Let Your Systems Drive Your Customers Crazy!
Does your company run like clockwork? Are your accountants pleased with how everything moves smoothly? Are your managers content with how customers are managed by your system? Read more →Donate Your Question; If You Really Want Customer Feedback
All businesses need feedback from their customers, potential future clients, employees and vendors. But how do you go about getting this feedback or soliciting these questions to insure you get the input you need to run an on-going successful business? Read more →Doors by Catering to Your Clients
Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.Clients should be catered to. Read more →Drawing the Line on Rude Customers
I know, I know . . . the customer is always right . . . or at least should be treated as if they?re always right. But, when and where do you draw the line? Read more →Drive-Thru Excellence
Many people have undoubtedly seen Lethal Weapon 2 and are familiar with the scene where Joe Pesci's character remarks, ?Never go through the drive-thru. Read more →E-Business's Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can? Read more →Edge Out the Competition: The 7 Keys to Service Excellence
Customer service has long since been considered a minor area of organizational operations ? minimum wage, clerical orientation, requiring no skill. Customer service personnel are often treated as peons by customers and managers alike. Read more →Education is the Star at Starbucks
I avoided caffeine for many years. But with so many flights and late, late nights, I recently tried ?just a sip?. The next day I dunked a Danish pastry. Read more →← Previous Next →
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Aphorism
You should invest in a business that even a fool can run, because someday a fool will.
Warren Buffett