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Customer-Service

Does Your Customer Talk Back To You?

What is your customer saying about you? Do you really know? Does your customer really know who you are?If you don't know what your customer thinks about you, your business, your product and your services, then you might as well close shop! Read more →

Don't Be Afraid To Give Problem Customers The Boot

Q: In a recent column you made the point that the customer is always right, which I agree with. However, in the same column you also said that it is sometimes necessary give problem customers the boot. Read more →

Don't Buy In A Bad Mood!

Today, I made a special trip to an art supply store, one at which I have a ?membership,? enabling me to get 10% off its prices, everyday.After wading through a sea of traffic, I found a parking space, entered the store, and quickly picked up two canvasses. Read more →

Don't Fire Your Customers - Try Upgrading Them First

All over the world I teach people how to serve, surprise and delight their customers ? how to keep them coming back for more.But once in a while a client asks, ? Read more →

Don't Forget your Existing Clients

Quest for new clients shouldn?t ignore those who pay the billsAcquisition. It?s a big word in small business marketing. Companies are constantly looking at ways to draw new people to the business and generate new streams of revenue. Read more →

DON'T Give Your Customers What They Want!

One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note of Payne's Law #1 "The customer is always right- some of the time. Read more →

Don't Hire A Grump To Deliver Great Customer Service

How often have you had to endure the ordeal of being served by a grump? It?s the wrong person in the wrong job. It makes one wonder how that person got hired for that job, who trained them, and whether the company really cares about having happy customers. Read more →

Don't Just Stand There with that Stupid Smile on Your Face!

7 simple steps to help you resolve complaints and delight your customers. Discover how to "Dazzle Right".I recently visited a local shop that sells computer equipment. Read more →

Don't Let Customers Make You a Vampire, Top Speaker Warns

I was conducting one of my Customer Service Seminars last week in Florida, when an interesting discussion began after I asked:?How do you feel when the first call you handle in the morning is filled with conflict? Read more →

Don't Promise Too Much

I've recently bought a computer system, taken my family to a theme park and flown on an airline that were all rated tops in their fields for service. They had won awards and were widely cited as leading examples of service quality in action. Read more →

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