Customer-Service
Dealing With Customer Complaints - B.L.A.S.T
In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains... and the battle begins!Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. Read more →Dealing With Difficult Clients
We?ve all had ?em ? the client from Dante?s murderous seventh circle. If you'd like to avoid dispatching with a possible good source of income, here are some ideas I use in my web development business for recovering and coming out like a champ. Read more →Dealing with Difficult Clients
Sooner or later, if you work as a virtual assistant, you are bound to come in contact with at least one Difficult Client. These are defined by the following behaviors:1. Read more →Dealing With Difficult Customers
An irate and unhappy customer can be a headache for the employee dealing with them, but, if you use the correct tact, it can become a win-win situation. Read more →Dealing With Difficult Customers
Responding to angry, disgruntled and frustrated customers can be very stressful, especially over the phone. However, I strongly believe that this is precisely the time when businesses have a golden opportunity to shine. Read more →Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook.We can even become "Hooked" by the way people look, how they talk, how they smell and even by their general demeanour. Read more →Dealing with Disgruntled Customers
No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you'd have some buyers who just weren't happy. Read more →Dealing with Patient Objections
Do patient objections create discomfort in you or your staff? Ironically, if you welcome objections, they can inspire you to grow and thrive. In other words, patient objections can actually be the turnkey to creating excellent service and satisfied patients! Read more →Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. Read more →Dear Customer: I'm Here To Listen!
A few years ago, a Fortune 500 company struck gold with a marketing theme.It was simple, direct, and it created a competitive advantage. Ads that the company ran said:? Read more →← Previous Next →
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Aphorism
For those properly prepared in advance, a bear market in stocks is not a calamity but an opportunity (May 1962)
John Templeton