Customer-Service
Customer Service--Customer Satisifaction vs. DELIGHTED Customer
This may seem somewhat simplistic, but I think we need to clearly define what we mean by customer satisfaction.Customer satisfaction is meeting?..or exceeding the expectations of the customer. Read more →Customer Service: Increase Customer Loyalty and Revenues
Customers are people. They are not merely test subjects that you approach as a doctor would a cadaver. They are living, breathing, worthy individuals. Read more →Customer Service: A Great Way To Win New Business
A very common mistake made by start-up companies, and indeed smaller businesses in general, is to not take customer service seriously. Too often, managers think all it entails is answering the phone promptly and being polite to customers ? Read more →Customer Service: Are You Being Served?
Where has customer service gone? It used to be that if you wanted information about a product or service, you simply contacted the company. Today, contacting a company by phone is more difficult. Read more →Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any given moment you, your clients, and employees are dealing with one or the other of these challenges in life. Read more →Customer Service: Maximized Profit Potential
In brick and mortar stores there is a software application that has provided additional sales and is geared toward customer satisfaction. When customers are checking out at a retail shop they may be made aware of complimentary products that are geared specifically to the item they have just purchased. Read more →Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes. Read more →Customer Service: Take Your Fear of The Competition & Turn It Around to Generate Incredible Results
With many retailers fearing the economic impact of the ?Big Box? stores, some small business owners have leveraged the advertising dollars of their competitors to create a consistent flow of traffic to their ? Read more →Customer Service: The Please & Thank You Game!
At times, any job can seem tedious, and it?s a good idea to come up with ways to break the monotony.One way is to transform certain aspects of what you do into a game. Read more →Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or her ideal customer. When I picture my ideal customer, I see a business owner struggling to find time for all that needs to be done, someone passionate about what they do, someone striving to find answers to make their business run better. Read more →← Previous Next →
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Aphorism
An investor who has all the answers doesn't even understand the questions (March 1994)
John Templeton