Customer-Service
Customer Service That Delights and Delivers Loyal Customers For Improved Bottom Line Results
This past week I had the incredible opportunity to experience first hand customer service that delighted and delivered loyal customers as well as just the opposite. Read more →Customer Service Tips - 4 Steps for Turning Customer Moments Into Customer Experiences
It doesn?t matter much if you think your customer care is good. What do your customers think? Do you know at the beginning of the selling process that your customer is going to be satisfied? Read more →Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any business.But, is your business a leaky bucket?This is a question I always ask small business owners who attend my marketing seminars. Read more →Customer Service Tips for Mail Order Businesses
Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! I'm sorry to disagree with you. Read more →Customer Service Warning-What to Watch for That Indicates We Have a Customer Service Problem
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, ? Read more →Customer Service Warning-What to Watch For: Indications We Have a Customer Service Problem
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.Yet, what you hear from your employees is, ? Read more →Customer Service Week - Wear Red Pants!
Why?Why should you bother?A couple of little business statistics have stayed firmly in my business thoughts ever since I came across them almost 10 years ago. Read more →Customer Service With A Touch of Mink
Where I grew up, there was a little window next to the sidewalk in a New England style brick building, where you could peer inside and watch tailors hand-stitching mink coats. Read more →Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Read more →Customer Service, the Internet's Primary Neglected Business Concern
Customer service is everything to a business. Just look at big, successful retail chains: They let you return perfectly good merchandise just because you changed your mind. Read more →← Previous Next →
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Aphorism
My mission has been to change the industry so that our citizens - the human beings who invest in funds - get a fair shake.
John Bogle