Customer-Service
Customer Service Speaker Says Renting Films From Netflix Isn't a Panacea!
A few months ago I was raving about Netflix, an online movie rental service that enables you to use your letter carrier to get and return videos instead of wasting your precious time and gasoline. Read more →Customer Service Speaker Says: One Person Isn't A Country!
I was helping a friend to get a visa to travel to a foreign country when I encountered some of the worst customer service within memory.The ?dysfunctionary ? Read more →Customer Service Speaker Says: Premium Coffee Is Worth The Extra Cost
Regularly, I purchase about 18 ounces of a decent French Roast coffee at a specialty retailer for about $11.By comparison, 12 ounces of French Roast at Starbucks or Peet? Read more →Customer Service Speaker Says: You Have An Impossible Job!
I was waiting for a space in a busy supermarket parking lot this afternoon, and thinking I waited my turn, I started guiding the car into a spot.A burly guy with a safety vest and mop of unruly hair started to yell at me, saying some other car was first in line. Read more →Customer Service Speaker Suggests Introducing Merit-Pay To Achieve Customer Satisfaction
There have been, perhaps, six critical conversations I?ve had that have shaped my professional consulting career. One of them was with an operations manager at a division of Federal Express. Read more →Customer Service Strategies for Car Washes
The carwash business is all about customer service and without good customer service you can expect that no customers will ever come back again. If you do a lousy job on someone's car then obviously they are not going to be in any hurry to bring their car back to you next time and pay between $8 for a basic wash up to $20 for the executive deluxe special. Read more →Customer Service Style: The Icing On Your Customer's Cake
Whatever kind of customer service you offer - whether big or small, expensive or cheap, large-scale or small - do it with style. Style means doing things in your own special way -- with confidence, charisma, and class. Read more →Customer Service Surveys and the Box Checked; Other?
For those of us who have been asked by our vendors to fill out customer surveys, we know all too well that there always is an extra box called; Other. So often, we enjoy checking the box other because the categories do not fit us, you might be interested to find the other is usually the most checked box. Read more →Customer Service Surveys Start With Simple Strategies
Do you want to give good customer service and do you want to make sure that the message you send out to your target market and potential customers is a simple message and one they can understand. Read more →Customer Service that Delights
?Service that delights is the only thing that counts today-everything else is window dressing.? ? Unknown DID you know that having twenty-four hour room service and a concierge is all you need to call yourself a ? Read more →← Previous Next →
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Aphorism
Reporters would say, you mean they gave you guys a Nobel Prize for something as obvious as that [Modigliani & Miller theorem of corporate valuation]? And I’d add, Yes, but remember, we proved it rigorously.
Merton Miller