Customer-Service
Customer Service Speaker Asks: "Are Seminars Really Effective?"
You?ve just received yet another flyer in the mail from a seminar mill touting a class geared to teaching you and your staff: ?How To Deal With Difficult People. Read more →Customer Service Speaker Asks: How Many Difficult Customers Do You Really Have?
One of my worst mental habits is over-generalizing; I admit it.When I?m trying to drum up business, and I get rejection after rejection, I?m tempted to tell myself, ? Read more →Customer Service Speaker Asks: Is Netflix The Best Way To Rent Videos?
If you?ve been reading my articles you?ve noticed an evolution in my thinking about home entertainment, and especially in how I view movies.At the beginning of the year, I unplugged from satellite, because there are hundreds of channels, many of which offer movies that make you wonder how they got financing and were made. Read more →Customer Service Speaker Casts Doubts On Award-Winning Service Providers
When I was just a pewee, I attended Tocaloma Day Camp, a local haunt for school kids after 3 p.m.Tocaloma had everything: a swimming pool, basketball courts and indoor games. Read more →Customer Service Speaker Confides: "Computers Suck!"
It?s a rare morning, to be sure.My computer is working fast and flawlessly. The DSL speed is adequate to the task, and instead of facing one frustration after the next, I? Read more →Customer Service Speaker Doubts The "Value" Of Customers
The first time I read the statistic, I was having a quick bite of breakfast before scooting off to run a seminar at the Houston office of a customer service consulting client. Read more →Customer Service Speaker Says "Provide Rich Feedback & You'll Increase Customer Satisfaction"
What is it that makes one customer service rep consistently fantastic and effective, while the person in the next cubicle is merely average, or worse?It isn? Read more →Customer Service Speaker Says "Try Before You Buy!"
After numerous speeches and seminars, I?m asked, how can consumers and businesspeople protect themselves against rip-offs?There?s no foolproof way to assure that you? Read more →Customer Service Speaker Says Clear Ground Rules Promote Better Relationships
If there?s one thing that drives me bats, it?s courting a prospect, writing and submitting a proposal, and then not being able to get the person on the phone or to respond to an email in a timely manner. Read more →Customer Service Speaker Says Consumers Should Resist Service Bundling
You?ve probably received a flyer recently from your phone company that offers a discount if you purchase a bundle of services.For example, if you give companies like A T & T your home and cell phone service, your long distance, and your satellite TV subscription, doing this might save you a whopping $5 or $10 per month. Read more →← Previous Next →
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Aphorism
I choose a few stocks myself. But I do it strictly for entertainment.
Merton Miller