Customer-Service
Customer Service Managers Need to Establish & Enforce "Rules" & Eliminate Mere "Standards"
As individuals, one of the earmarks of maturing is that we?re allowed increasing latitude and discretion in how we handle ourselves and our personal relationships. Read more →Customer Service Mistake: You?ll Be "More Than Happy" To Help Me?
One of my great claims to fame is the creation, testing, and validatiion of the ?Customer Service Call Path??.This is a ritualized way of starting a conversation that tells the customer or prospect that you? Read more →Customer Service or Customers Serve Us?
Have you ever felt whenever you were in a place of business that the employees really didn't care whether you were there or not? I have even felt that I was being regarded as existing strictly for their benefit. Read more →Customer Service Policy Geared For Excellence
One unhappy customer will tell the world about inferior service while a happy customer rarely tells a soul. Your challenge as a business owner is to create a buzz so positive about your products and services that your clients and customers will become your raving fans and will tell the world about you! Read more →Customer Service Pretenders
Have you ever went to a place to shop only to find the people there are wearing Customer Service Name Tags, but they may as well be wearing someone else? Read more →Customer Service Problems--Help Employees Look at Customer Complaints from the Customer's View
Most employees, business owners and managers are so close to the problems that they frequently miss what?s right in front of their eyes. As a customer service consultant and trainer I frequently get to come in to help pick up the pieces and get to see the causes behind the scenes. Read more →Customer Service Questions That Work: Did You Find What You Wanted?
I?ve always had a sweet tooth, so when the sugar substitute, Equal, came along, I was an early adopter.Of course, the only problem with Equal is the price per packet, which I believe is about three times as expensive as the next well-known brand, the one in the pink wrappers. Read more →Customer Service Reps: Call Me MISTER Tibbs!
There is a memorable scene in the film, ?In The Heat of The Night,? when Sidney Poitier?s character is tired of the guff he?s getting from his colleague, the Sheriff, portrayed by Rod Steiger. Read more →Customer Service Reps: Resist Kicking Your Customers Out The Door!
I was trying to cancel my satellite TV subscription about five weeks ago, and something very interesting and foolish happened to me.As I was terminating this relationship by phone, and trying to gently slip away, and gracefully move on to the satellite-less part of my life, I felt a strong boot on my rear-side! Read more →Customer Service Secrets: Six Secrets of Outstanding Customer Retention
When I was Vice President of Sales for a New York based computer services company, I walked by one of my salesperson?s desk when the phone began to ring and picked up the phone to answer the call. Read more →← Previous Next →
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Aphorism
Reporters would say, you mean they gave you guys a Nobel Prize for something as obvious as that [Modigliani & Miller theorem of corporate valuation]? And I’d add, Yes, but remember, we proved it rigorously.
Merton Miller