Customer-Service
Customer Service ? Actions Speak Louder than Words!
Obviously you communicate with customers by words, both written and spoken, but they are also picking up strong messages by other means which could have a significant influence on whether they choose to continue to do business with you. Read more →Customer Service ? the Best Way to Deal with Customers
Dealing with customers is not easy - each one brings to the transaction their own history, experiences and current state of mind. Some may, consciously or not, be seeking to let off steam, and you may be a convenient outlet! Read more →Customer Service ? What You Say Makes a Difference
No doubt we have all heard by now of the statistic stating that what we say accounts for only 7% of our communication (body language accounting for 55% and tone of voice for 38%). Read more →Customer Service ? Will Your Customers Keep Coming Back?
It is the level of customer service provided by a business which dictates whether we come back to buy more or vow never to return. I recently had an experience which is a perfect example of this:My partner and I decided to check out a new caf? Read more →Customer Service A Chicken's Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? Read more →Customer Service a Serious Consideration
Most business owners believe if you want more business you must do more advertising and marketing and whereas this might be true, the truth is if you treat your current customers with excellence and great customer service they are 10 times more likely to spend more money with you than a brand new customer. Read more →Customer Service and Concierge Considerations
If you are considering a job in customer service then perhaps you should go to work as an intern for a Concierge Company or at the Concierge Desk at a 5-Star Hotel and Resort. Read more →Customer Service and Conservative Political Conversations
Small Business Owners are some of the greatest Americans in our land and no one can debate that. They work harder than everyone else, do what they say they are going to do and get the job done for all the rest of us; God Bless the Small Business men and women of this great nation. Read more →Customer Service and Creative Conversations
Small business people rely on customer feedback to gage their customer service and they figure out what works and does not work as they help these customers. Read more →Customer Service and Handling the Massive Rush
Have you ever worked in a business, which had two types of clientele? One, which was their standard locals and one, which was a massive rush clientele during certain nights, such as Friday or Saturday? Read more →← Previous Next →
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Aphorism
We do not have, never have had, and never will have an opinion about where the stock market, interest rates or business activity will be a year from now.
Warren Buffett