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Customer-Service

20 Business Telephone Etiquette Tips

Today's technology has many advantages and a great many disadvantages. I often wonder how our society survived without a mobile telephone. I wonder how I survived without the Internet. Read more →

20 Words to Build a Better Future

If you want to increase sales, enhance customer service or consistently improve performance, ask your customers this question (20 words):?Is there anything we could do differently the next time that would make it better or more valuable for you? Read more →

23 Phrases That Payses

1. I need your help. When approaching a service agent or receptionist, this opening line appeal to someone?s instinctive helpful nature. You?re likely to get a better response (and better service! Read more →

24/7 Customer Centric

We live in a customer centric society. Consumers don?t just go shopping anymore; they want to be comforted by a brand. Been to a ball game lately? These are experiences that have a sporting event as the backdrop. Read more →

3 Common Customer Objections: What They Mean and How You Should Respond

Just because a customer questions your price or a feature of your product DOESN?T mean that they aren?t interested in buying it! As a salesperson, you must learn the meaning behind your customers? Read more →

3 Powerful Tactics That Motivate Customers To Buy

Wooing customers is a little bit like dating. No, you can't present the engagement ring on your first date! There's a two-way relationship that grows one step at a time before it leads to the church doors. Read more →

3 Special Benefits Every Customer Wants

Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all 3. Read more →

4 Alternative Ways To Gain Lifetime Customers

You will always have more people that turn down your offer than actually buy. They might not have bought because of your price, payment options, or any other possible reason. Read more →

4 Customer Service Mistakes Companies Should Avoid Making

1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Read more →

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business, whether your business is on or off the net. If your customer support is hopeless, you'll soon find your customers running away from you and worse, telling others to stay away too. Read more →

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