Customer-Service
Customer Discrimination - We Do It All the Time
A Financial Times editor in London asked my opinion about systems that automatically route customers to higher or lower levels of service based on the loyalty and profitability of the customer. Read more →Customer Experience: It's More Than Customer Satisfaction
The time, money and effort spent on gathering and analysing customer satisfaction measures isn't worth the economic payback, and yet companies large and small regularly survey their customers to get feedback on their satisfaction levels. Read more →Customer Feedback - The Breakfast of Champions
Feedback is important in every sphere of life but more so in business simply because it tells how we're going and how we can improve.If we continue to improve, we'll continue to grow. Read more →Customer Feedback Management: Do Companies Want You to Leave Customer Feedback?
New companies are springing up everywhere. But how can their service be measured? Where would you go to find good or bad service?How effectively are customer complaints and issues that arise from trading being dealt with? Read more →Customer Feedback Management: Do Companies Want You to Leave Customer Feedback?
New companies are springing up everywhere. But how can their service be measured? Where would you go to find good or bad service?How effectively are customer complaints and issues that arise from trading being dealt with? Read more →Customer First Customer Service
The world of customer service is rapidly changing. Thirty years ago, telephones and mail services were the norm for most companies. Now, faxes, email and web sites offer more options to customers than they? Read more →Customer Focus Strategy
For more than twenty years the mantra in private enterprise and public enterprise has been "customer focus". The phrase appears on mission statements, vision statement and "our values" statements adorning private and public enterprise walls alike. Read more →Customer Gifts Don't Have to Be Big to Be Effective?
One of the exercises I enjoy most when presenting a sales program is asking the audience to tell me what is standing between them and turning their number one prospect into a customer. Read more →Customer Intimacy and Empathy are Keys to Innovation
"Above all, we know that an entrepreneurial strategy has more chance of success the more it starts with the users ? their utilities, their values, their realities . Read more →Customer Loyalty
By nature loyalty is fleeting. It is built on the strength of the relationship between a customer and a business. Fill in the following blanks. My favourite drink is ? Read more →← Previous Next →
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Aphorism
Charlie [Munger] and I would be glad to take any money management organization in the world managing more than $US10 billion and we would be willing to bet that their aggregate investment (performance) will be poorer than a no-load, very low cost index fu
Warren Buffett