Customer-Service
Cross-Selling ? It's About Connecting with Customers
What do TiVo?, XM Radio?, and the Do-Not-Call List have in common? They represent the collective voice of the prospective saying, ?leave me alone; do not annoy me with commercials and other direct solicitations for products and services. Read more →Cruising to Care for Customers with Comparable Competitive Customer Service Considered
As a young man I ran a company, which cleaned and detailed cars at office buildings, homes and government agencies. Each morning I would get in my pick-up truck and go to all the job sites to make sure every thing was working fine and all the units were at all the pre-assigned scheduled route locations. Read more →Culture Eats Strategy For Lunch
I was speaking to group in Atlanta recently and this phrase was stated to me after my speech by one of my audience members?.?Culture eats strategy for lunch? Read more →Customer Advisory Boards
10 Tips for having effective boardsCustomer Advisory Boards are a great source of information about your market and your business. Their advice is more valuable than any management consultant's. Read more →Customer and Concierge Services at the United Nations
Being a world leader certainly has its advantages indeed. You can get away with murder, sponsor International Terrorists, exploit children and women for sex and kill or imprison all your political adversaries and even when you do all this you can get exemplary service at the United Nations concierge services center. Read more →Customer as Emperor
From Japan comes the tradition of oshibori. Oshibori is the Japanese word for the rolled up hot towel you receive after eating at an authentic Japanese restaurant or at the conclusion of an international flight. Read more →Customer Care Strategy
Monitoring and evaluation - Customer care is ongoing and needs to be monitored carefully. It is important for all staff to see it is continually being monitored. Read more →Customer Complaints - Techniques For Special Occasions
I need to say right up front, that most people who complain have a legitimate reason to do so and we should actively welcome customer complaints.However, sometimes it is just not possible to reach agreement with or appease a dissatisfied customer or client. Read more →Customer Complaints: Do it Right
At a time when shopping is big as well as returning items, we find items that don?t work or live up to our expectations. Rather than just complain, do something about it. Read more →Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners make in the sales process which could be costing you thousands or even hundreds of thousands in lost revenue. Read more →← Previous Next →
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Aphorism
You only have to do a very few things right in your life so long as you don't do too many things wrong.
Warren Buffett