Customer-Service

Creative Customer Service Can Clinch the Sale
What is creative customer service and how can you apply this to your company? Well, creative customer service is exactly as it sounds. It is finding ways to give the customer an extra and unexpected treat to exceed their expectations and you can do this really easy. Read more →
Credit Policy - Rules For Successful Computer Consultants
Credit policies need to be set to protect yourself from non-payment. If you make sure you have clear credit policies from the start you will reduce your risk of nonpayment. Read more →
CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. Read more →
CRM = Customer's (don't) Really Matter
CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life. Read more →
CRM Business Relationship
A business relationship is different from any other kind of relationship, being a personal or a social relationship. However, to understand what a business relationship means, it is necessary to identify what a relationship is. Read more →
CRM For Beginners - Customer Relationship Management Basics
In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. Read more →
CRM Solutions Providers
CRM solutions providers are companies and individuals who provide solutions to build a good and profitable customer relationship. CRM is the abbreviation of Customer Relationship Management. Read more →
CRM Vendors Plows Rapidly Adding Analytical Capabilities
One of the keys of CRM success is acting on the understanding that customers plows the intended end-users of CRM systems, not the staff of the organization that is deploying the system. Read more →
CRM Web Based Solutions
CRM web based solution is an easy and cost effective way to maintain a healthy relationship with your customer on the Internet. It is the latest trend in modern business organizations. Read more →
Cross Selling Shouldn't Be Crass
The other night I phoned to activate a charge card, expecting it would take a minute or two, and I?d be on my way.Instead, I was held hostage by a representative who immediately launched into a talk-a-thon about balance transfers and perhaps five more topics that had nothing to do with the purpose of my call. Read more →

Aphorism

Reporters would say, you mean they gave you guys a Nobel Prize for something as obvious as that [Modigliani & Miller theorem of corporate valuation]? And I’d add, Yes, but remember, we proved it rigorously.

Merton Miller


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All about business in russian