Customer-Service
Cost vs Customer Control
Last night I went to a local restaurant to purchase dinner for my family. I like this place. The food is eclectic and well prepared. They had a special written on their chalk board. Read more →Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun. Read more →CPA, What Are Your Clients Saying About You?
Do they think you add value? Do they say you care enough about their business? Do they see you as part of their team? If the answer is maybe, or you don? Read more →Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? Read more →Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. Read more →Creating a New Standard of Excellence ? Six Things You Can Do
Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a. Read more →Creating a Successful Call Center Script
At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news. Read more →Creating Customer Service Memories ? Tips For Improved Customer Service
Growing up in Wilmington, Delaware we had a lilac bush in our garden on Monticello Road. I imagine that?s why the site and smell of a blooming Lilac bush while training in Dubuque, Iowa this month compelled me tell my client to ? Read more →Creating Satisfied Customers
Everyone in business wants to have customers but anyone wanting to remain in business wants satisfied customers. A satisfied customer is often a repeat customer and everyone knows that repeat business makes an easier sale. Read more →Creating the Right 'Viral Reputation'
Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn?t new) - is called ?Viral? Read more →← Previous Next →
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Aphorism
An investor who has all the answers doesn't even understand the questions (March 1994)
John Templeton