Customer-Service
Companies Beware: One Strike & You're Out!
Too busy to go myself, I promised a business associate a free ticket to Europe, which was great news, making me nothing less than a hero, a real sport, and just one heck of a guy. Read more →Company Policy Does More Damage to Customer Service Than Anything Else
As a customer service consultant I see things across many companies that most companies don?t see while working inside the company.o Company Policy One of the biggest problems is ? Read more →Company Policy Does More Damage to Customer Service Than Most Anything Else
As a customer service consultant I see things across many companies that most companies don?t see while working inside the company.Company PolicyOne of the biggest problems is ? Read more →Complaining Consumers
The salesman?s job is to be well informed; extremely well informed. For this information is how he earns his bread. At a car dealership the commission over the MSRP on some cars would barely be enough to pay rent. Read more →Complaint Letters: How to Respond in 7 Simple Steps
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. Read more →Complaint Tracking Systems Improving Customer Relationships
Organizations are finding that their complaint tracking software is an important tool for building sustainable relationships with their customers and suppliers. Read more →Complaints + Compliments = Good Communication
Some companies track a monthly ?complaints and compliments ratio? for each branch, store, department, country or station. This approach has a fundamental flaw. Read more →Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing? Read more →Complaints in Your Business
Generally when a business gets a complaint, only one, they can look the other way unless it is a very large client. Yet when they get two about the same perceived problem, then the businessperson ought to stop and consider the source of both complaints. Read more →Complaints? Cut 'm Off At The Pass Pardner
As a ?glued to the TV? youngster, I watched countless cowboy shows and used to run around the neighborhood spouting cowboy clich?s like, ?We?ll cut ?m off at the pass. Read more →← Previous Next →
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Aphorism
Albert Einstein was once asked, "What is the most powerful force in the universe?"
Albert Einstein