Customer-Service
Closed For Your Convenience!
Starved again?I still can?t shed that pesky hunger habit?I walked into a restaurant with great food, slightly stiff prices, and weird service.Sometimes I? Read more →Closing Time
While visiting my son in Chicago, I went to a Cingular wireless store in his neighborhood to get some help with his phone. The store I walked into was closing in 5 minutes. Read more →Co-Pay is a Win-Win-Win
My first book, UP Your Service!, hit #1 on the national bestseller list within three weeks of release.Thousands of copies have been purchased by individuals and companies around the worldWhere are all these books going! Read more →Comcast Tech Catches 40 Winks, Then Unemployment
After reading a news post listed near my business on Merchant Circle, I can only shake my head in wonder. According to the information hot on the blogs, a Comcast employee not only wandered into a house to do some work but managed to take a nap - and was filmed doing so. Read more →Come Back & See Us Real Soon, Ya Hear?
In a separate article, I bashed surveys for a number of reasons.To recap briefly, they?re unreliable, slow, unrepresentative of customer sentiments at large, and there are more direct ways of tapping into customer satisfaction. Read more →Commercial Answering Services
If you are in the process of thinking of ways to expand your business, it would be a good idea to include engaging the services of a call center that can provide you with commercial answering services. Read more →Commit to Excellence!
The potential for success lies within you. Granted you must be brave, committed and flexible; you also must remain clearly focused on your goal. Whether that goal is to build a small customer base or you intend to capture a large market share, your commitment to excellence in relation to your customers and your product or service can be the key ingredient to your success. Read more →Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of work, commitment to their customers, and excellent service. These statements are also proudly advanced in Mission, Vision, and Values Statements. Read more →Communicating for Profit and Customer Satisfaction
The President of a 200+ store division of a major retailer learned of a serious communication problem and commented that ?this was to be expected in large organizations? Read more →Communicating Value
Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about.Always, but especially during lean times, effective sales professionals know the importance of communicating value. Read more →← Previous Next →
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Aphorism
We do not have, never have had, and never will have an opinion about where the stock market, interest rates or business activity will be a year from now.
Warren Buffett