Customer-Service
Can Your Organization be Too Customer-Focused: The Gentle Art of Saying "No"
Many businesses have instituted new IT projects, or flashy new organizational schemes under the auspices of creating a ?customer-centric? organization. Read more →Can't You Just Give Us A Prize & Go Away?
I was doing an extensive consulting and training project for a large insurance company, and, when you?re trying to produce major improvements, you are bound to run into resistance. Read more →Career Advice: Success Requires Management of Change
Change is certain and constant. Benjamin Franklin would have been wise to add "change" to his adage that "death and taxes are the only certainties of life. Read more →Caring for Your Customers
You probably think I am going to say something like, "The customer is always right." Right?? Wrong.I have many philosophies when dealing with customers, but I definitely do not believe that the customer is always right. Read more →Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money. There are a number of ways in which one can obtain these. Read more →Case Study; Customer Service and Customer Surveys
Customer Service and Customer Surveys are a very interesting topic and it is amazing how much you can learn that you may not have even known about your own business by doing surveys. Read more →Casual, Moderate, and Intense Levels of Customer/Partner Focus
"What's Mr. Smith's condition?" asked the raspy voice on the phone."He's recovering so well he'll be going home in a few days," answered the nurse. "Whom shall I say called? Read more →CEM Can Improve Customer Loyalty
?A 5 percent increase in customer retention increases profits by 25 to 95 percent.??The greater the loyalty of customers, employees, suppliers, and shareholders, the greater the profits reaped . Read more →Changes, How to Make Them
Change can be good or it can be bad, change of any kind good or bad has an effect on individuals. This effect is some times positive. However, most of the time it is negative. Read more →Cheap To Keep
You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Repeat customers spend, on average, 67 percent more. Read more →← Previous Next →
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Aphorism
If you take money out of your left pocket and put it in your right pocket, you're no richer.
Merton Miller