Customer-Service
Call Centers in the Philippines
The Philippines? top newspapers? classified ads sections have been flooded with half-page to full-page ads of companies seeking for call center agents or customer service representatives. Read more →Can Three Words In Webster's Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so loyal that they will stick with you through hell and high water? And if not, you really need to question how you can create a customer relationship that? Read more →Can You Afford What Rudeness Is Costing Your Business?
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Read more →Can You Believe Your Customer? Can You Trust Traditional Market Research?
One of the most common objectives of market research is to find the customers wants and wishes, or their hot buttons. But what if traditional market research identifies the wrong hot buttons? Read more →Can You Build Customer Loyalty?
Unless you are a one-person shop, you are not the only person responsible for your customers? opinions and whether they will do business with you again. Read more →Can You Hear Me Now? Is You Phone Killing Your Business?
This is a really cranky article, but someone has to write it!Why do business owners continue to invest in automated phone mazes when we all know everyone hates them? Read more →Can You Profit From a Mail Order Help Line?
A lot of people are constantly thinking about starting their own business. A large majority of these people will choose mail order because of its intrinsic advantages. Read more →Can You Render Humble Service?
I was re-reading the book, THINK AND GROW RICH, by Napoleon Hill, and I can?t tell you how impressive this self-help classic still is!Among other fascinating sections, Hill explains ? Read more →Can You Use Customers' Names Too Many Times?
When I worked in guest services at The Ritz Carlton, I noticed some employees had a tendency to overuse guests' names. Unfortunately, after a certain point, it worked in reverse. Read more →Can Your Business Systems Handle Creative Customer Service?
I don't usually eat dairy and rarely have it at home. I really enjoy ice cream, however, and occasionally will go to a good ice cream store for their high quality treats. Read more →← Previous Next →
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Aphorism
Reporters would say, you mean they gave you guys a Nobel Prize for something as obvious as that [Modigliani & Miller theorem of corporate valuation]? And I’d add, Yes, but remember, we proved it rigorously.
Merton Miller