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Customer-Service

10 Reasons Why People Won't Buy A Second Product From You

1. You didn't follow up after the first sale. After the sale you could have introduced your other product on the thank e-mail.2. You didn't ship the product in the about of time you stated. Read more →

10 Simple Ways to Signature Service

?Signature service? is a term that I often use to represent something that is fresh and unique to a customer?s experience with your business. All companies have ? Read more →

10 Tips for Improving Customer Service and Keeping More of Your Customers

1. Customer service is all about customers? needs first and your needs second. If your customers expect a response from you in 24 hours and you always respond much later, that? Read more →

10 Tips to Maximize the Success of Your Holiday Business Gift-Giving

Your business holiday gift, if sent in a thoughtful manner, can be a subtle but effective marketing tool to solidify business relationships and let your clients know they are valued. Read more →

10 Ways To Improve Your Customer Service

1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. Read more →

100% is Not Enough - You Need 120%

I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 leading organizations. Read more →

11 Moments of Truth

These moments come when a customer or client?1. Hears someone else praise you or your work.2. Likes your physical presentation (appearance, voice, and smile). Read more →

11 Things Small Business Owners Can Do To Recover From Customer Service Issues

1. Be Swift ? When someone has an issue with your company, address it quickly. Promptness goes a long way in letting customers know you truly care about their business. Read more →

11 Ways to Get What You Want - Be a Clever Customer!

We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. Read more →

12 Sure Ways to Keep Customers Happy

Customers come, and customers go. Whether you sell to consumers or to other companies, that?s a sad fact of doing business. Sadder yet is the fact that it can cost you between three and 10 times more to acquire a new customer than to keep an existing one. Read more →

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