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Customer-Service

Beta Means Never Having to Say You're Sorry

I recently heard a technology presentation from a young but experienced CEO of a big ?clicks and mortar? organization. He told the large audience confidently, ? Read more →

Better Business Deals

1. Take time in making a purchase; pursue your search when salespeople are not on the lot. Try looking for a vehicle on a Sunday afternoon, late Saturday afternoon or even early Sunday morning. Read more →

Bilingual Answering Services

In recent years, more and more companies are deciding to engage the services of call centers that can provide them with answering services. This is because companies are now realizing that doing so can provide them with a number of benefits that can help them increase sales and expand their businesses. Read more →

Bizarre Karma Is A Cue To Change Your Routine

I?ve been running into some weird customer service karma, lately.A fine Continental restaurant that I?ve frequented for a dozen years sent an incredibly dumb waiter to serve me, someone who wouldn? Read more →

Blast Those Call Centres!

Two of my customers happened to meet in my office a few days ago. And, just by chance, they got talking about the problems that they experience when trying to phone their bank. Read more →

Blocks to Customer Focus

Despite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. Read more →

Blowing Away Customer Expectations; A Bit of Advice

If you exceed your customers' expectations you will surely induce a firestorm or Tropical Storm of referrals. Why? Well because good service is not that common any more and then again neither is common sense. Read more →

Boomerang Customers- What You Might NOT Think Brings Them Back!

With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary. Both special days are back to back and I forgot both of them. Read more →

Boost Business With Two Simple Words

The economy is unpredictable. War is raging. People around the globe are expressing a renewed interest in re-evaluating priorities and rumor has it that humankind is embarking upon a major shift in consciousness. Read more →

Breaking the Ice and Winning Over the Client!

Wherever you turn these days you?ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. Read more →

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