Customer-Service
Battling with Customer Service: How to Win the War, Part 1 of 2
A call to customer service can be an infuriating ending to a frustrating experience. You?re upset and looking for empathy, but all you encounter is disappointment. Read more →Battling with Customer Service: How to Win the War, Part 2 of 2
If you?ve already read Part 1 of ?Battling with Customer Service: How to Win the War,? congratulations! You?re halfway to becoming a pro. Follow these last five steps and you? Read more →Be A Resource
What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. Read more →Be A Smart Customer: Keep Pushing For Value!
When it comes to getting value for your money, the race doesn?t go to the lazy.You have to assert your prerogative to get a good deal and tune in to your common sense. Read more →Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. Read more →Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important title is Customer-Enthusiasm Guru. Read more →Become a Raving Fan!
"Get Into Their Lives"This is the mantra at Marquis Jet, a company that sells "flight time" on a private jet in the form of calling cards, starting at $110,000. Read more →Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Read more →Being Available to Your Clients is Truly Appreciated
My clients have grown to love the fact that I?m available quickly. If they e-mail me, chances are great that I?ll be sitting at my PC ready for their e-mail and in most cases; I have an e-mail back to them within five-ten minutes. Read more →Best Contact Centers
The best contact centers must be leading providers of high quality contact center services. A contact center is the central point in an enterprise from which all customer contacts are managed. Read more →← Previous Next →
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Aphorism
Things should be as simple as possible, but no simpler.
Albert Einstein