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Customer-Service

Assessing Your Customer Service From The Inside Out To Deliver Exceptional And Loyal Customers

Former General Electric CEO, Jack Welch, when asked what he did, he replied that he developed people. Welch understood that the organizational or cultural environment reflects people development and this in turns affect the bottom line. Read more →

Astonish your Customers With These Customer Service Tips

Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Read more →

At the Carwash; The Customer really is always Right

You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora? Read more →

At Your Service: The Ten Commandments of Great Customer Service!

Customer service is an integral part of our job and should not be seen as an extension of it. A company?s most vital asset is its customers. Without them, we would not and could not exist in business. Read more →

Attitude of Service

When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service. Read more →

Automated Logistics

In any type of business whether it be a daycare, or a billion dollar retail franchise, one thing is common throughout. In each business, the owner is delivering a product or service to a customer. Read more →

Automating Your Customer Support

My regular readers will know that one of the things I highly recommend doing with any online business is automating as many of your day to day tasks as possible. Read more →

Automating Your Help Desk Workflow

Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Read more →

Avoiding CRM Failure

If you're evaluating a CRM suite in particular, you may have heard a lot of horror stories about CRM investments going to waste. Rest assured, it's not the technology; cases of outright technology failure are rare in e-business, and their heyday was years ago, when a lot of applications were in their early generations. Read more →

Awesome Customer Service Requires a Three Pronged Attack

The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debatable. Read more →

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