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Customer-Service

Are You Giving Your Customers Enough Reasons To Return To Your Business?

Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty program that they are always at the forefront of their customers' minds on a regular basis. Read more →

Are You Hearing Your Customers?

Communication is a remarkable occurrence. Could any business survive without it? As owners or representatives of an enterprise, we spend countless hours, funds and energy to be heard, to craft our messages, policies and behavior in a way that will truly express our intent ? Read more →

Are You Pulling in the Same Direction?

am amazed at the effort companies put into building service brands on the outside, yet how fragmented they can be on the inside.When fragmentation on the inside is experienced by customers on the outside, real trouble is brewing for the brand. Read more →

Are You Putting Technology Before Your Customers?

Which is more important the technology or the customer?The one thing about the online world you can be sure of is change. It seems like every day there is a new technology being added which will make the internet more accessible. Read more →

Are You Referable?

Technical competence alone does not make you ?referable?, no matter how good you are.My friend Treva recently experienced a car breakdown in Los Angeles. Read more →

Are You Satisfying Your Customers?

The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. Read more →

Are You Suffering from Customer Service on the Brain

Every customer loves great customer service and nearly every company claims to have great customer service. Unfortunately the customers who have been surveyed generally say that only about 10 to 15% of the companies out there have this so-called great customer service. Read more →

Are Your Customers Confused?

Does your website increase confusion or does it reduce confusion.Remember confused people do not buy; they go looking for more information.Your job is to give them that information, or at least enough information to give them the confidence to buy your product. Read more →

Are Your Frequent Customers Freeloaders, Scoundrels or Cheats

Many companies reward their customers with a system for accumulating points with each purchase. These points are redeemable for free products or services in the future. Read more →

As a Business Owner do you know how to be a Good Customer?

As business owners have you ever considered how you act as a customer will reflect on your own business?Time and again I have run across business owners who are not the best customers. Read more →

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