Customer-Service
Another Customer Service Training Article from Ron Kaufman
Kim in Colorado posed this question: ?How do you find time to work on customer service when each day is already filled with seemingly impossible to complete tasks? Read more →Another Marketing Insensitive
Approximately two years ago I first wrote about ?Marketing Insensitives.? At the time, I had received a call from a telemarketer offering me some ?marketing insensitives? Read more →Answering Service Reliability
When companies engage the services of a call center for their answering service needs, there are a number of things they should consider before signing with a call center. Read more →Answering Services Help Make Customer Care a Top Priority
The personal touch is often overlooked in this fast-paced computerized society. It seems there's just never enough time in a day to do everything that needs to be done and return every phone call that comes into a business. Read more →Answering the Phone: It's Just Good Manners
The following is a true story. Names have been changed to protect the guilty.This week I called a well-known chain store (I?ll call it ?Bargain World" for the remainder of this article) to inquire about getting a credit card for my business. Read more →Aquascape Designs: Applying Training and Networking to Employees and Customers Alike
?In this industry, if you stop learning, you stop earning,? says 2005 Best Bosses Award winner Greg Wittstock, a.k.a. The Pond Guy. The energetic CEO and president of Aquascape Designs, an organization that? Read more →Are All Drop Shippers Evil?
It has come to my attention recently that many people are trying the Ecommerce world, whether with websites or the hugely popular EBay. I offer this piece of advice to those just starting out, or thinking about starting out, choose your drop shippers wisely. Read more →Are You a Commodity or Experience Retailer?
The world is dividing into two and customer service providers need to know which camp they belong to.I work mainly with retailers and the selling game is rapidly changing. Read more →Are You A Coward? I Was
Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. Read more →Are You Boring Your Customers?
The business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, reliable, trust worthy and friendly services. Read more →← Previous Next →
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Aphorism
If you take money out of your left pocket and put it in your right pocket, you're no richer.
Merton Miller