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Customer-Service

Always Thrill the Customer

You may wonder if the car dealer has gone overboard with his service and perhaps he has in a way. The customer can decline his offering at any time but at least he is there to offer it. Read more →

An Apple a Day Keeps the Customer

A large grocery store opened a new outlet in my neighborhood. A small basket of red apples sits by the cash register. The sign in the basket reads:?Free apple if our staff at check-out did not greet you and say thank you. Read more →

An Information Technology Consultant Can Make Business Simple for Customers

As an information technology consultant, you can assure that you get more repeat customers by making it easy for them to do business with you. An information technology consultant that makes work seem easy for clients will also gain a good reputation within his community. Read more →

An Insinscere Smile Is Better Than A Sincere Frown

The other day I drove from Chicago to Northwest Indiana on the Indiana Toll Road. I usually have quite a bit of loose change and pay the tolls by throwing the correct amount into the basket, thereby saving a few seconds. Read more →

An Open Letter To Weis Markets

I have discovered that there are many little things that make moving to a new home a rich experience. Simple changes such as finding a new place to get your groceries can be an amazing journey of discovery. Read more →

An Upgrade is Usually Worse, At First

I recently upgraded the telephone system in our home and office. For the next two days everything about the phones went wrong: crossed lines, disconnected calls, non-working outlets, strange buzzing sounds. Read more →

Analyzing Your Customers

Analyzing consumersThe dynamic retail environment depends on how well a retail company identifies and understands its customers and forms its business strategy to appeal the consumers? Read more →

And The Difference is... Attitude

I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, ?Hello Mr. Read more →

Angry and Abusive Customers - Applying The Right Mindset Makes Your Life Easier

We all have to deal with difficult, angry or even manipulative customers. The process is usually infuriating, frustrating and time consuming. While it often seems we are at the mercy of unpleasant customers (or people in general), that's not really true. Read more →

Angry Customers - What Do They Really Want, and How To Give It To Them

You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? Read more →

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