Customer-Service
"A Bit More" Principles of Exceptional Customer Service Part 1 of 3
It is 2006, an exciting time to be alive. Our economy in Alberta, Canada is booming. There are oodles of employment opportunities. Businesses are sprouting up on every corner. Read more →"A Bit More" Principles of Exceptional Customer Service Part 2 of 3
In Part 1, we discussed exceptional customer service, plus ?A Bit More.?We defined a customer as anyone with whom we have a relationship (paying customer, family, neighbour). Read more →"A Bit More" Principles of Exceptional Customer Service Part 3 of 3
Here we are again to look at some more ?A Bit More? principles of exceptional customer service.You may be thinking, ?What the heck is he talking about? Read more →"Can You Help Me?" The Hidden Customer
I was an assistant manager for a major consumer electronics chain, and I was where you would expect an "assistant" manager to be, doing what you would expect an "assistant" manager to to do. Read more →"Outstanding S-E-R-V-I-C-E": Do You Know What It Means to Your Clients?
When was the last time you experienced good customer service? I'm talking about REALLY good service, the kind where the person you were dealing with was pleasant and accommodating, and every little detail about your entire experience was addressed and handled exactly in the manner that you would have requested it. Read more →"Paper or Plastic?" Is More Than a Genial Question, Customer Service Pro Says
?Paper or plastic?? is more than a genial question that a supermarket?s price checkers ask.It?s a way retailers can save big bucks each and every day, if you answer it THEIR way. Read more →"Warm Fuzzies" or Real Service?
?Service? is one of those wonderful, ?Warm Fuzzy? words like ?love? and ?happiness.? They are easy to say and sound so good, but unless they are backed with real substance, they mean so little. Read more →10 + 1 Strategies to Increase Customer Loyalty
IntroductionCustomer contact is essential in a fast paced business world. Many professionals and small businesses live off their customer contact but to many it is ad hoc and with too much strategy. Read more →10 Customer Service Quality Statements to Measure up Against
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-"We're increasing our turnover by 14% year to date""Our customer complaints are now less than 4% or our transactions". Read more →10 Reasons To Turn Your Customer Service Into A Cross-Selling Platform
Cross-Selling is a great way to boost revenues and profits by gently persuading existing customers to purchase an additional product during service conversations. Read more →← Previous Next →
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Aphorism
"This Time It's Different" are among the most costly four words in market history (March 1994)
John Templeton